Shipping & Care

Production and Processing Timeline

All We Are NBO jewelry is made to order in Nairobi. Please note that we allow ourselves 5-10 business days for production and processing before we ship out your order. Often, if we have items in stock they will be available to ship immediately. We always strive to fulfill your order as soon as possible.

International Shipping

For international orders, we offer FedEx and DHL International (3-5 business days after the ship date). You will receive an email with your package’s tracking number once your order has shipped from our studio. Please note that We Are NBO is not responsible for the payment of duties and taxes imposed by the country where the order is delivered.

Loss & Insurance

Please ensure that the delivery address provided is both secure and correct. For orders over $500, we will automatically include insurance with your shipping. If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.

Feel free to email us at hello@announcementsnbo.com with any questions or concerns.

Repairs

If your We Are NBO piece gets damaged and needs repair, we’ll do our best to assist you. Please let us know within 1 month of ownership if there are defects in materials or workmanship. We will gladly repair free of charge. For damage that occurs from natural wear, we will charge a small fee associated with the labor and materials needed for the repair. Please contact us at hello@announcementsnbo.com

Returns

Please consider that each We Are NBO piece is made to order. If you are unhappy with your purchase, we can offer site credit or a gift card in exchange for your return within 10 days of the arrival of your purchase. For both domestic and international returns, return shipping fees are the customer’s responsibility.

Care

Treat your We Are NBO jewelry with love, and it will love you back. These handmade pieces are sensitive to the elements and appreciate regular maintenance and care. Jewelry should be removed when bathing, exercising, or cleaning.
To delay oxidation, keep your We Are NBO jewelry away from moisture and store completely dry pieces in a cloth bag when they aren’t in use.

Brass and Sterling Silver naturally patina over time, resulting in a grayish hue that can be removed by gently polishing your pieces with a soft cloth and silver metal polish.

Gold-Plated Jewelry should be gently cleaned with a soft brush and mild dish soap. Do not use a polishing cloth or metal polish on gold-plated jewelry, as it will strip away the plating.